Senior ICT Officer

Job title
Senior ICT Officer

Department
ICT

Start date
February 2017

Location
Dubai, UAE

Reports to
Head of ICT

Position(s) supervised
N/A

Job Scope

  • Full responsibility for the hardware, software and infrastructure of the school
  • Supporting and maintaining the school’s key services ( AVA, Server, system, Networking, Security and Applications)
  • Regularly check ICT services, Networking switches, Backup, Anti-virus to ensure system are working reliably.
  • Day to day admin and monitoring of system and network usage reports  
  • Work closely and support the Helpdesk team by providing 2nd line software and hardware support and Liaising with third party suppliers
  • Monthly Helpdesk efficiency report
  • Sporadically respond to helpdesk incidents reported and promptly investigate, diagnose resolve software, hardware and network problems
  • Planning future improvements, suggesting IT solutions to business problems
  • Ensuring all IT documentation is up to date and relevant
  • To undertake such other duties and responsibilities of an equivalent nature, as defined by ICT Manager from time to time

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